End-to-end Drupal services
As a full service Drupal agency, Acro Media has significant expertise in digital commerce architecture, ecommerce design, customer experience, software development and hosting architecture.
Our services include:
Discovery & Strategy
The correct digital commerce architecture will unify your technology, freeing you to build ideal operational workflows and customer experiences. We’re experts in commerce architecture and we specialize in open source technology.
Acro Media has been in business developing ecommerce websites for over 20 years. The last 10 years have been very Drupal focused because we believe it is the ideal platform for ecommerce development and customer experience. We are the largest Drupal Agency in Canada (and we work globally).
Drupal is one of the most powerful content management systems out there for creating great experiences. Our UX/CX designers match Drupal’s capabilities with up-to-date best-practices to create the ideal experiences for you and your visitors.
When complex designs and workflows are required, low fidelity visualizations speed up planning and development by allowing us to test and reiterate ideas with collaborative prototyping tools. This brings everyone to the table and is ideal for getting all stakeholders on the same page before any development happens.
The PCI Standard (Payment Card Industry Data Security Standard) was created to reduce credit card fraud and safeguard cardholder data. Many countries and industries require this standard to be implemented when conducting business online. We work with our clients to achieve PCI compliance and keep their customer data safe.
Your ecommerce empire runs on a solid foundation of hosting. We offer a variety of tailored AWS hosting solutions that scale with your business needs, giving you the speed and security that your clients expect now and in the future. Our hosting solutions are made for ecommerce and can handle the extreme traffic swings that happen during key sales times such as Black Friday, Cyber Monday, product launches, etc.
Design & Development
Creative design gives you that unique and professional look that helps separate you from your competitors. Our designers are well versed in the art of designing for the web. They’re experts in layout design and spacing, UX/CX, interface design, and know the ins and outs of effectively designing for Drupal theming and development.
With over 30 Drupal developers on staff and growing, Drupal websites and modules are our bread and butter. We’re well versed in all aspects of Drupal development, both Drupal 7 and Drupal 8, and we employ some of the top Drupal minds in the business.
Our extensive knowledge in both commerce architecture and Drupal development have made us a go-to agency for Drupal integration design and development. Need proof? Checkout the extensive list of module supported on our Drupal.org profile.
While our creative designers can make anything look good, they also have specialized skill surrounding designing for ecommerce. Product pages, catalog layout, account interfaces, backend interfaces, the list goes on - there is an ever evolving set of industry best-practices that we stay on top of so you don’t have to.
Automation is a cornerstone of scalability. Digital commerce is uniquely capable of massive amounts of automation of operation processes that would otherwise be manual. Save money and help your bottom line by incorporating automation into your ecommerce. We help our clients understand exactly where automation will have the most impact and then design and implement the solutions to make it happen.
Hand-in-hand with Drupal integration and module development, our expertise in API design and development makes it possible to connect nearly any software to Drupal whether you’re trying to get data in or out.
Time for an upgrade to bigger and better things? We staff some of the official Drupal Migrate module maintainers so you know you’re in good hands here. Whether it’s from legacy Drupal, Ubercart, Magento, Shopify, or one of the many other ecommerce platforms available, we make migrations to the latest Drupal easy.
After-care & Ongoing Support
All of our projects include a complimentary 90-day Service Level Agreement (SLA). This covers bug fixes and site issues that may arise immediately following launch. It gives you, our client, the peace of mind knowing that you’re looked after once your project has gone live. Our goal is to make sure you have the best experience possible which means after-care such as this is included as a standard.
An additional SLA can be added any time to guarantee your site is up-to-date and running optimally beyond the initial 90-day warranty. This includes everything within the 90-day warranty plus performance monitoring/updates and code refactoring/optimization. Any leftover hours can be used however you like.
For clients looking for continuous support and improvements, we offer a Retained Service Agreement (RSA). Similar to an SLA, an RSA allows us to keep your site up-to-date on an ongoing basis but also includes scheduled meetings and planning each month for defining specific areas of focus. Because of the structure of an RSA, Acro Media can allocate appropriate resources and prioritize your development work over ad-hoc work in order to achieve the goals set each month.
We have a devoted ad-hoc Managed Services (MS) team staffed with full-stack developers. Through a ticketing system, you can use as much or as little time as you need each month for updates, bug fixes, additions, security patches, server support, etc. You are only billed for the time used. This gives you support should you need it beyond your 90-day warranty, without needing to sign an additional SLA or RSA.
Acro Media provides our clients with 24/7 emergency after-hours support for Priority 1 (major) and Priority 2 (minor) issues. Further details can be provided upon request.
Drupal project rescue services
Without the right experience, Drupal Commerce projects can quickly get off-track leading to lengthy delays and cost overruns.
If you think this might be happening to your project, we can help! This self-contained and affordable service will give you an unbiased opinion on the state of your project.
You will receive:
Working with Acro Header
After-care and ongoing support
When your project has been completed, you’re not forgotten about. An after-care and support package is available to all clients at a size that fits best for your project.
"The digital experience platform is a vital enabler for digital business, but limited deployment options force a series of trade-offs."
— Gene Phifer, Distinguished VP Analyst, Gartner
Protect your tech investment by assessing the trade-offs of buy or build deployment options and how they relate to your digital experience goals and business outcomes.