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Support

People backed platforms

People backed platforms

A project launch causes many emotions — stress should not be one of them. Behind your successful ecommerce site, you need an army of real humans to call at a moment's notice to ensure business is booming.

Breadcrumbs

Breadcrumbs

High-traffic events

High-traffic events

High-traffic events don’t need to mean high-stress.

Designing a support model is more than having a phone number you can call when your site goes down. It’s about planning and preparation for big events, scalable servers, expert dev ops teams, and human-to-human contact 24/7/365 — within 15 minutes.

Support that goes beyond the basics:

  • Support that “follows the sun”— we are always up.
  • Response, restore and resolve — knowing the difference.
  • App and server monitoring tech stacks that pay dividends.
  • Managed infrastructure.
  • Scheduled maintenance.
  • Dedicated teams so you know the person picking up the phone.
  • Incident management processes.
Ecommerce support

Ecommerce support

Testimonial

Testimonial

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When you have a 24/7 online business, your customers expect you to be able to support them the same at 2am as at 11am. That same level of support is expected when we build complex digital solutions for clients.

Acro Media takes great pride in being there to support our clients long after product launch, no matter the size of the solution.

Read the Koodo Mobility case study >

Headshot - Jesse

Headshot - Jesse

Sample support pdf - download

Sample support pdf - download

SUPPORT PROGRAMS

Your company doesn’t have every expert in-house. That’s our job.

Download our support options to figure out where you fit, or if you need to have a model tailored to your business.

Download support breakdown sheet >

Download our support option breakdown sheet

Meet your proactive team

Meet your proactive team

Let's talk about your project

Let's talk about your project

Let's talk about your project

No matter what stage you are in, we would love to talk to you about your project. No pressure, no obligation, just straight talk and helpful insight.