WHAT WE DO
Finding the balance between business operations and technology can be a difficult task without a deep understanding of your digital capabilities.
Acro Media's ecommerce software consultants work with you, bringing subject matter experts to optimize your digital business for scalable growth and continuous innovation.
HOW WE DO IT
Our goal is to develop tailored solutions that alleviate your business pains at all stages. No matter the size, big or small we take this approach to create a tailored project to match your request and operations.
Discovery is essential, as it ensures project deliverables achieve client success. Throughout your journey we are able to assess your current state, needs and requirements. Detailed findings ensure we leave nothing unknown, your strategy is thoroughly designed and approved before development work takes place. We become experts in your use case, know why it’s required and engineer solutions to match the smallest of details.
Whether you're improving workflows, customer experience, or integrating with a third party vendor the fast paced digital world requires continuous innovation. Once launched our process ensures improvements can continue to take place as demands change.
Our Discovery is a collaborative process that allows you to explore the best possible options for your business, guided by our digital commerce experts. This phase is iterative, so you’re not locked in to a predetermined spec list. This allows for choice and adaptability.
We always start in the same place. We talk. Some of our conversations might involve:
The goal at this phase is to uncover all the unique insights and business requirements that you have to create the perfect match between an open source framework and your business model.
We’ll guide you through a number of exercises and provide the tools to help you uncover the specifics of your needs. Whether you know them yet or not.
At this phase, we take a two-pronged approach. With an understanding of your business as a whole, which we got from our Discovery, we split our focus between the technical specifications and the information architecture.
The brilliance of this phase is when we bring both of our strategy pieces together in a visualization. This allows you to see a working wireframe of your front end customer experience and the back end admin workflow.
This is the heavy lifting when it comes to deciding how the data will flow through systems. We create visual diagrams of the existing and ideal digital workflow and server architecture to give an understanding of what is changing and why.
We will identify:
This is a key piece of any web development project. It focuses primarily on the organization of the site and the impact on the front end user. We create a sitemap diagram of the primary, secondary and tertiary sections and pages of the site.
Some of the key elements that shape an IA:
The visualization provides an interactive prototype so you can see exactly what we’re suggesting or recommending. This unique step allows us to interface with you, the client, to teach us the nuances of your business. We are meticulous and detailed at this phase to ensure that nothing is missed, overlooked or misrepresented.
As well, this stage is heavily weighted to include stakeholder involvement from all departments in your organization. This ensures that the framework meets everyone’s needs, not just those of the marketing team. Being that no code is being written at this stage, the more opinions, the better to get it right before the investment in actual development begins.
The website UX process begins in the strategy stage and culminates in a design experience. Once all major stakeholders and their motives are identified, we can begin to illustrate how content will be laid out in order to engage these visitors and customers, and ensure there is content on the site to satisfy their outcomes.
UX translates to the admin section of the build as well; proper backend business and content workflows can be wireframed-out to ensure control and flexibility.
This is all about translating your customer's needs into a creative execution that matches your brand.
Armed with the technical architecture, customer INSIGHTS and creative designs, the front and backend development teams have a full understanding of what and how to implement the technology.
A typical Development phase includes:
The Purpose Driven Development Method employs Agile project management to ensure that the sprints are collaborative. You’ll work with Acro through each ticket to ensure we understand the specifics of the modules and are executing to your specifications.
To ensure quality and consistency, we QA as we go. Constantly testing and retesting to ensure that we are building toward your objectives and meeting project expectations.
Our QA process:
Once the client has given their approval we can move to the Launch phase.
Only when our team has tested the quality and validity of the project and measured it against the deliverables brief, we present the finished product to all your stakeholders.
Once we have received your approval, we train your team and provide backend access to begin final testing. After the training, testing and content are complete, Acro launches the project to the live environment!
HOW WE WORK
As the technological landscape evolves, platform limitations and business strategies drive the necessity for change. But not all online retailers staff ecommerce experts throughout their departments to understand and manage this change effectively.
With over 20 years helping businesses similar to yours, Acro Media provides ecommerce analysts to help you navigate disruptions, align technology and improve your operational workflows. Our subject matter experts understand that each stage of business growth has unique requirements for reaching the next level.
WHO WE WORK WITH
Canada’s second-largest telecommunications company, TELUS Communications provides a wide range of telecommunications products and services across the country.
TELUS required a flexible solution that adapted quickly to changing market demands and customer expectations.
The Government of Yukon Corporation, Yukon Cannabis provides provincial residents with access to recently legalized cannabis products through online and physical stores.
Developed to seamlessly integrate with their legacy system, Yukon Cannabis provides customers with a unique online shopping experience that safeguards their information.
Innovating conversational connections between brands and consumers, LivePerson provides complete solution to build, manage and optimize chatbots.
With proprietary software LiveEngage, and homebrew applications, LivePerson's team required open source experts to design and build a solution that promised scalability that reduces operational costs.
OUR VALUES
That means we care for our clients, our team mates and the end customer over everything else. We've learned that focusing on the people results in the best product; encouraging contribution, transparency and teamwork.
We provide solutions for online retailers who want to lead their industry through an ecommerce strategy that frees them from perceived online constraints. We empower them with the knowledge and technical tool box to build a digital experience that best serves their business and their customers.
