BUILDING THE FUTURE OF TELECOMMUNICATIONS
Telecommunications service providers need a technology partner with a deep understanding of the business strategy within their industry.
As competition thickens and market share becomes harder to keep, being able to quickly connect your business strategy with a high-performing digital solution has become crucial.
Telecommunications service providers need partners and consultants with a deep understanding of the critical issues and competitive pressures inside and outside of their organizations. They need telecom consulting partners who are integrated into their business strategy and who drive the development of technology-based solutions.
Acro Media has created a proven strategic development process for telecoms that increases speed to market, product margins, sales volumes and overall market share.
Telecommunications Industry Case Study
A brief look at a forward-thinking custom solution that increased marketing agility and lowered labour costs, built specifically for a major telecommunications provider, by Acro Media.
Solutions for telecommunication service providers
Our telecom clients are passionate about developing new solutions to become market leaders. Our team has spent years consulting and working with our telecom partners, moving through the constantly changing complexities in the industry with them. These complex changes have allowed us to re-engineer systems; connecting multiple products, services, channels, teams, and creating the best bundling solutions.
Business mandates that we have helped our telecom partners solve:
- Improve sales velocity — Bundling wireless and wireline products into automated sales solutions that resulted in an increase in integrated deals over single product transactions by 26%.
- Successful digital transformation — Developing a hub/portal site where all business tools live, modernizing the way telecom companies communicate pricing and offers and providing a common experience for all channels.
- Effective automation — Created automated processes for partner validation, user verification, and fulfillment status tracking drastically reducing the amount of time and resources required to facilitate these processes.
- Streamline backend complexities — Improve sales flow by developing a middle layer API solution to bypass the complex, bulky in-house legacy API's that slow the overall experience.
"The golden rule in Agile design has always been: you can have it fast, you can have it well priced or you can have it high quality, but you can’t have all 3, so pick 2. Acro Media has been able to defy this rule on numerous occasions over the last year through Agile prioritized execution, precise detailed planning to reduce rework, and continual validation of design to ensure business needs are being met. It is this partnership between TELUS and Acro that has kept us coming back time and time again for further development and enhancements."
Jenna Sweetland – Director Marketing – TELUS Business
How telecoms & service providers need to improve digital customer experience to recover from retail losses.
By placing a higher value on customer relationships, engaging experiences, prioritizing 5G offerings and infrastructure upgrades, telecoms may find solutions to their current retail woes.
Strategic development process
Acro Media has helped our telecommunications partners become more competitive using open source technology. Open source allows us to avoid ever having to say the words “that’s not an option” to our partners. But technology alone is not enough for our partners to become market leaders.
Our strategic development method combines modules, tools, and processes into a 4 step approach that will have a live product to market in months, not years, helping our partners stay ahead of the competition.
Our project development process starts with several high-level telecom consulting meetings to review your business strategy and pain points. In this stage our solution architects start connecting your business strategy to a technology path, reviewing assets, and assigning requirements for the next phase of planning and deeper discovery.
Discovery & Strategy
The complexities of procuring, onboarding, and kick-starting new projects in the telecom industry can be daunting.
In the second phase of our process, we rely on our solution architects and subject matter experts to run multiple initiatives in parallel: managing organizational processes and compliance barriers from Privacy Impact Assessments (PIA’s) and procurement management, to PII encryption, and solution planning that includes technical architecture documentation, visual prototyping and development road mapping.
Pilot / MVP projects
The need for thorough planning is important but once development starts, moving quickly and pivoting quickly, is crucial. Our planning and discovery process fast-flows into an extremely organized initial development phase, with our main focus being speed-to-market.
We build measurable value into the first version of your product while driving to get it live as quickly as possible.
Scaling & additional support
Post-pilot development and scaling
Post-pilot is when teams start to settle into our Agile development process, continuing to move quickly in 2 or 3-week development cycles, helping your teams realize scalable growth and continuous improvement.
Beyond implementation and scaling, our teams offer post-launch support that can be customized to cover capital planning and budgeting support, load testing, hosting services, security management and 24/7 emergency response services.
Custom development for telecoms. It's what we do.
A strategic development process customized specifically for telecoms.
With a deep understanding of the pains and competitive pressures that our telecommunication partners face inside and outside of their organizations, Acro Media has developed a proven development method that increases speed to market, resulting in increased product margins, sales volumes and overall market share.
Let us customize that process around your business needs and show you how this proven method will get your solution to market, fast.