B2B digital commerce solutions optimize costs & efficiency
How digital commerce solutions can optimize B2B organizations
- Reducing costs
Order automation: taking manual processes out of orders removes potential errors.
Reduced cost of service: automating order taking frees employees up for other tasks.
Improved pricing accuracy: automated ordering based on account parameters leads to fewer pricing discrepancies.
- Increasing efficiency and improving customer experience
Improved customer expectations for product delivery: with an integrated system, digital commerce solutions can provide real-time information to the clients.
Improved order transparency: by logging into their account, clients can see their order process in real-time, avoiding the hassle of calling sales reps to find out when orders would be shipped.
Reordering simplified: most B2B orders are replenishment, and do not require the intervention of a sales rep. When a client can place a reorder on their own, it improves the experience dramatically.