Header

Header

Background

Background


Streamlining operations and creating a "digital first" customer service approach are big concerns for B2B organizations.

B2B companies are looking for ways to create efficiencies and become disruption-proof by digitizing their business models for the buyers. Embracing digital strategies can help B2B organizations:

  • Optimizing commerce architecture to support integration and improve data flow.
  • Automating manual work processes to free up manpower to focus on other business-building initiatives.
  • Improving the online experience to offer expertly curated customer experiences.

Our work with LivePerson showcases how Acro Media was able to help this B2B organization bridge the gap between legacy and new product solutions to create an unparalleled customer experience and address sales objectives by improving data flow.

LivePerson - UX

Background

LivePerson: helping the world’s largest brands connect with their customers at scale through AI-powered messaging.

Have you ever visited a website and during your session, searched for help, wanted to send a complaint or needed to get advice from the company you’re browsing? Enter the chatbox. That helpful pop-up in the corner of the screen, offering a friendly hand in a passive manner allows for visitors to have questions answered on the fly, establish rapport, confidence and ultimately create a conversion from a prospect to a customer; that’s LivePerson.

LivePerson is a subscription-based brand-to-customer support platform. Through their online support centers, LivePerson supports millions of customers for companies like Microsoft, Adobe and IBM, with various levels of technical and sales support.

When LivePerson came to Acro Media, they were facing a commerce architecture redesign and had some very specific pain points. They needed to connect a platform that not only supported subscription ecommerce but also used custom checkout flows and had API integration into a variety of software and services they already used, including their own proprietary software LiveEngage.

Objective

Objective

Solution

Solution

Outcome

Outcome

Quote

Quote

LivePerson Logo

Streamlining company operations and creating a "digital first" customer service approach reduced costs by up to 48%.

Project Features

Project Features

Project features

Let's talk

Let's talk

Let's talk about your project

No matter what stage you are in, we would love to talk to you about your project. No pressure, no obligation, just straight talk and helpful insight.