LivePerson: helping the world’s largest brands connect with their customers at scale through AI-powered messaging.
Have you ever visited a website and during your session, searched for help, wanted to send a complaint or needed to get advice from the company you’re browsing? Enter the chatbox. That helpful pop-up in the corner of the screen, offering a friendly hand in a passive manner allows for visitors to have questions answered on the fly, establish rapport, confidence and ultimately create a conversion from a prospect to a customer; that’s LivePerson.
LivePerson is a subscription-based brand-to-customer support platform. Through their online support centers, LivePerson supports millions of customers for companies like Microsoft, Adobe and IBM, with various levels of technical and sales support.
When LivePerson came to Acro Media, they were facing a commerce architecture redesign and had some very specific pain points. They needed to connect a platform that not only supported subscription ecommerce but also used custom checkout flows and had API integration into a variety of software and services they already used, including their own proprietary software LiveEngage.