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Background

Imagine this for a moment: You need an ecommerce platform that not only supports best practices in self-checkout, but also provides custom checkout flows for a bunch of unique clients to meet revenue objectives and you need to integrate your proprietary software, LiveEngage, with a few homebrew applications and a couple of out-of-the-box SaaS services so you can reduce operational costs. 

What do you do? 

This is how the commerce architecture redesign started for LivePerson, a subscription-based brand-to-customer support platform. Through their online support centers, LivePerson supports millions of customers for companies like Microsoft, Adobe and IBM, with various levels of technical and sales support.

LivePerson’s customer UX needs, existing platform and integration needs opened the door for a customized open source architecture.

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Objective

Solution

Solution

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Outcome

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Do you suffer from any of the following?

  • Increased labour costs to support manual workflows
  • Lost revenue from costly human error in data entry
  • Substantial monthly fees for various platforms and software
  • Ineffective marketing & IT teams unable to deliver ideal strategies and solutions

We suspect your operational issues are related to disconnected data management across multiple SaaS systems and/or the limitations of your commerce platform

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