Intro Banner

Intro Banner

Intro Banner

Intro Banner

Intro Banner, Operations and Csuite Bottom Line

Intro Banner, Operations and Csuite Bottom Line

Intro Banner, Operations and Csuite Bottom Line

Intro Banner, Operations and Csuite Bottom Line

Intro Banner, Operations Labour Costs

Intro Banner, Operations Labour Costs

Intro Banner, Operations Labour Costs

Intro Banner, Operations Labour Costs

Intro Banner, Csuite Market Opp

Intro Banner, Csuite Market Opp

Intro Banner, Csuite Market Opp

Intro Banner, Csuite Market Opp

Intro Banner, Marketing Churn Rate

Intro Banner, Marketing Churn Rate

Intro Banner, Marketing Churn Rate

Intro Banner, Marketing Churn Rate

Form 2 Cookie Message

Form 2 Cookie Message

Form 2 Complete Banner

Form 2 Complete Banner

That's it.

Hold on a moment while we assess your answers and configure a diagnosis.

Form 2

Form 2

Digital Commerce Assessment Form 2

Section 1/7

Shipping & Fulfillment

 
Section 2/7

Inventory Management

 
Section 3/7

Taxes & Reporting

 
Section 4/7

Operations & Labour

 
Section 5/7

UX & Marketing

 
Section 6/7

Current Platform Capabilities

 
Section 7/7

Final Question

 
Gate

Gate

Digital Commerce Assessment Form Gate

Get your results!

Where should we send them?

 

 
Your assessment and diagnostics will be sent to the email address you enter below. The information you provide us is confidential and will not be seen by anyone outside of Acro Media.

All fields are required to proceed.

Results Banner

Results Banner

Assessment Complete!

Results Intro

Results Intro

You are suffering from Disconnected Data

Data is the lifeblood of all ecommerce companies. It fuels business model decisions, creates opportunities with customers and identifies areas in operations where efficiencies can be realized. Unfortunately, many companies aren't able to leverage the full potential of the data they have at their fingertips because it's trapped in legacy systems, disconnected workflows and standalone platforms.

We have outlined which of your business sections are suffering from disconnected and siloed data and the typical scenarios where we find clients in pain.
 

Your Results:

Results Shipping and Fulfillment

Results Shipping and Fulfillment

Shipping & Fulfillment

If the majority of your answers in this section are YES you are having issues with your Shipping & Fulfillment. Read below for some of the typical causes we have seen from past clients.

  • Doing manual labour where automation could be utilized - Often times companies are unaware of the possibilities for workflow automation due to the limitations of their commerce platform and the lack of integrations that are available.
    • Example: Is your team manually checking FedEx rates and creating and printing the appropriate labels for fulfillment? The solution here would be to integrate your commerce backend with FedEx so this entire process can be done via a web service.
  • Don’t have accurate or appropriate data - A lot of clients believe automation is not a possibility because they need to pull exact information to determine shipping rates (dimensions, weight) and that data isn’t available within the commerce platform. This could be a limitation of your platform, more robust commerce solutions can be built that use product and container information to quickly and accurately determine shipping rates within the checkout flow.
  • Product anomalies and/or conditional rules - Certain business models have restrictions on how much of a product can be shipped or where they can ship to, this can affect the user checkout flow. Same as above, this could be a limitation of your platform.
Solution:

With an open source commerce architecture, you aren’t forced to choose a single commerce platform and rely on its core competencies. You have the ability to deconstruct commerce components (ie: shipping) and build the exact functionality that best suits your business needs and create automated workflows that streamline operations.

Your Answer Summary

Results Inventory Management

Results Inventory Management

Inventory Management

If the majority of your answers in this section are YES you are having issues with your Inventory Management. Read below for some of the typical causes we have seen from past clients.

  • Managing inventory across multiple sales channels - Nowadays it’s common for companies to sell through various avenues both digital (website, 3rd party marketplaces), and physical (retail location, trade shows). Unfortunately what’s not common is an inventory management system that can service all avenues simultaneously and update immediately. This can cause two outcomes:
    • Overselling - Your various channels pull stock from the same inventory management but if numbers aren’t being updated in real time you risk selling products that are no longer in stock. This leads to penalization on 3rd party marketplaces (Amazon) and poor customer service.
    • Underselling - To ensure you don’t oversell you have to allocate stock to each channel which could mean leaving money on the table when a user is forced to purchase less than what they wanted. It also means more manual management of your channels and your stock levels.
Solution:

With an open source commerce architecture, you have the ability to take a headless (API first) approach. This allows for unlimited integrations with various channels and platforms and gives you complete control of your data which can then be aggregated and disseminated to the right systems.

Your Answer Summary

Results Taxes and Reporting

Results Taxes and Reporting

Taxes & Reporting

If the majority of your answers in this section are YES you are having issues with your Tax Rules & Reporting. Read below for some of the typical causes we have seen from past clients.

  • US tax rates are super complicated - If you sell in the US than you know just how complicated tax rates can be. Not only do they change on the State level but by County and Zip Code as well, they also change often. This means if you are manually updating your tax tables you are spending a lot of time doing work that could be automated.
  • Unable to automatically isolate tax for reconciliation - To ensure you aren’t paying tax on tax you need to separate your taxes from your sales revenue, for most companies you then need to separate your sales tax and your shipping tax for proper reconciliation. We’ve had a number of clients that were doing this step manually.
  • Relying on standard reporting - SaaS platforms are built for the masses so their reports are often top level analytics that offer you a 30,000 ft view of what’s going on. Often times clients have to take their data and manually create reports that are specific to departments, and/or company wide KPI’s.
Solution:

With an open source commerce architecture, you would no longer need to rely on the native capabilities of your commerce platform to perform tax rules & reporting.

  • You could integrate with an automated tax software that updates your tax tables, extracts tax data and imports it to your accounting software automatically. Saving you time and money on manual labour and human error.
  • Reporting can be done by integrating with a robust reporting & analytics suite and/or custom reports can be built that pull the data direct from your commerce backend, CRM, and marketing platforms.

Your Answer Summary

Results Operations and Labour

Results Operations and Labour

Operations & Labour

If the majority of your answers in this section are YES you are having issues with your Operations & Labour. Read below for some of the typical causes we have seen from past clients.

  • You have outgrown your manual business model - This is a good problem to have. This is the most common pain we see with our clients. They have experienced accelerated growth and are stuck working with platforms that once did exactly what they needed but now aren’t able to keep up with the demands of the growing business. Instead of adopting new and better systems clients opt to hire more people and create manual workarounds, forcing their workflows into an antiquated system. Why do they do this? Depending on their current commerce solution they may not have the ability to integrate with new systems or customize existing ones and the idea of moving to a new commerce solution sounds too daunting to take on.
Solution:

With an open source commerce architecture, you are not restricted to any one platform. The modular nature of open source makes it easy to adopt and adapt new and existing systems to suit the exact needs of your business. This allows you to streamline your operations, consolidate redundant technology and eliminate swivel chair process for optimal efficiency.

Your Answer Summary

Results UX and Marketing

Results UX and Marketing

UX & Marketing

If the majority of your answers in this section are NO you are having issues with your UX & Marketing. Read below for some of the typical causes we have seen from past clients.

  • Your commerce platform limits the abilities of your marketing team - Commerce platforms are built to sell. This is different than generating business. The core capability of a commerce site is putting an item in a cart and taking that cart through the checkout flow. The core responsibility of a marketer is getting the user to put the item in the cart. Your team needs to have the ability to create narrative driven customer journeys that drive them to make a purchase. With most commerce platforms content is secondary but any marketer will tell you it needs to be the primary focus of the site..
Solution:

With an open source commerce architecture you can seamlessly integrate a content management system and a commerce platform. This gives your marketing team the freedom to create personalized customer experiences, test product offerings, and sharpen messaging without having to sacrifice the brand.

Your Answer Summary

Results Current Platform

Results Current Platform

Current Platform Capabilities

If the majority of your answers in this section are YES it sounds like you are wishing for, or require a lot of, functionality that your current platform is unable to provide. Before jumping ship to a new platform or even spending countless hours researching platforms we encourage clients to truly understand their business needs. Invest in a solution that will give you a return in the long run. If you focus on upfront cost and basic needs you will be right back here.

If the majority of your answers in this section are NO we probably weren’t asking questions applicable to your needs, our bad. We believe anyone working in digital commerce should always be looking for what’s next and how they can push themselves to be better. Whether you are needing to improve operations, grow sales & customer retention, increase brand awareness or all of the above. Challenge yourself to take a real hard look at your current commerce platform and ask what you want and need it to do in order to be better.

If the majority of your answers in this section are WE ALREADY HAVE THIS CAPABILITY it sounds like you have a rather robust commerce platform. BUT you wouldn’t have come this far if you didn’t feel like things could be better. Be sure to read through the diagnostics above in your problem areas and start thinking about how you can strengthen your commerce business. Challenge yourself to take a real hard look at your current commerce platform and ask what you want and need it to do in order to be better.

Your Answer Summary

Results Last Question

Results Last Question

Last Questions

QUESTION: Do you believe there is a commerce solution that allows you to control the development roadmap and create the technology your business needs for stronger operations and marketing freedom?

You answered YES

We’ve got a believer! You know there is a solution you just hadn’t found it yet. Look no further. Open source commerce architecture gives your business the foundation it needs to thrive in a commerce landscape that requires you to adapt and adopt technology quickly to separate from the pack and establish yourself as an industry leader.

You answered NO

A skeptic. We understand it sounds too good to be true. If you’ve read through your diagnostics and still answer NO to this question than we encourage you to keep an open mind and continue learning about open source commerce architecture.

Below are some additional resources you may be interested in.

Digital Commerce Assessment Form 3

Great! Please provide your number.

Take the next step

  • Step 1
    Diagnose the problem areas of your digital commerce business.
  • Step 2
    Understand the cause of your problems to be disconnected data.
  • Step 3
    Quantify the true cost of your operational shortcomings and what you are losing due to disconnected data. Download The Real Costs of Disconnected Data in Digital Commerce Workbook (PDF) now!
Download The Workbook (PDF)