SaaS and open source
Our services include:
Discovery & Strategy
The correct digital commerce architecture will unify your technology, freeing you to build ideal operational workflows and customer experiences. We’re experts in commerce architecture and we specialize in open source technology.
Acro Media has been in business developing ecommerce websites for over 20 years. We believe it using the best-in-class tools for ecommerce development and customer experience. We are the largest Drupal Agency in Canada (and we work globally) and a BigCommerce Elite Agency Partner.
Drupal is one of the most powerful content management systems out there for creating great experiences. Our UX/CX designers match Drupal’s capabilities with up-to-date best-practices to create the ideal experiences for you and your visitors.
When complex designs and workflows are required, low fidelity visualizations speed up planning and development by allowing us to test and reiterate ideas with collaborative prototyping tools. This brings everyone to the table and is ideal for getting all stakeholders on the same page before any development happens.
The PCI Standard (Payment Card Industry Data Security Standard) was created to reduce credit card fraud and safeguard cardholder data. Many countries and industries require this standard to be implemented when conducting business online. We work with our clients to ensure PCI compliance and keep their customer data safe.
While BigCommerce provides your store backend, we offer a variety of tailored AWS hosting solutions that scale with your business needs for your website frontend, giving you the speed and security that your customers expect now and in the future. Our hosting solutions are made for ecommerce and can handle the extreme traffic swings that happen during key sales times such as Black Friday, Cyber Monday, product launches, etc.
Design & Development
Creative design gives you that unique and professional look that helps separate you from your competitors. Our designers are well versed in the art of designing for the web. They’re experts in layout design and spacing, UX/CX, interface design, and know the ins and outs of effectively designing for ecommerce.
With over 30 Drupal developers on staff and growing, Drupal websites and modules are our bread and butter. We’re well versed in all aspects of Drupal development and we employ some of the top Drupal minds in the business.
We are a BigCommerce Elite Agency Partner which is reserved for partners that bring differentiated vertical solutions that extend core BigCommerce platform functionality for their merchants. Acro Media became a BigCommerce Elite Partner by bringing the robust customer experience capabilities of Drupal to BigCommerce merchants.
By working with Acro Media, you’re working with the leading experts for a combined BigCommerce and Drupal digital commerce solution.
Automation is a cornerstone of scalability. BigCommerce has its own extensive add-on library and Digital as middleware will integrate with anything BigCommerce can't. This platform combination is uniquely capable of massive amounts of automation of operation processes that would otherwise be manual. Save money and help your bottom line by incorporating automation into your ecommerce. We help our clients understand exactly where automation will have the most impact and then design and implement the solutions to make it happen.
Time for an upgrade to bigger and better things? Whether it’s from legacy Drupal, Ubercart, Magento, Shopify, or one of the many other ecommerce platforms available, we make migrations to BigCommerce and Drupal easy.
After-care & Ongoing Support
All of our projects include a complimentary 90-day Service Level Agreement (SLA). This covers bug fixes and site issues that may arise immediately following launch. It gives you, our client, the peace of mind knowing that you’re looked after once your project has gone live. Our goal is to make sure you have the best experience possible which means after-care such as this is included as a standard.
An additional SLA can be added any time to guarantee your site is up-to-date and running optimally beyond the initial 90-day warranty. This includes everything within the 90-day warranty plus performance monitoring/updates and code refactoring/optimization. Any leftover hours can be used however you like.
We have a devoted ad-hoc Managed Services (MS) team staffed with full-stack developers. Through a ticketing system, you can use as much or as little time as you need each month for updates, bug fixes, additions, security patches, server support, etc. You are only billed for the time used. This gives you support should you need it beyond your 90-day warranty, without needing to sign an additional SLA or RSA.
For clients looking for continuous support and improvements, we offer a Retained Service Agreement (RSA). Similar to an SLA, an RSA allows us to keep your site up-to-date on an ongoing basis but also includes scheduled meetings and planning each month for defining specific areas of focus. Because of the structure of an RSA, Acro Media can allocate appropriate resources and prioritize your development work over ad-hoc work in order to achieve the goals set each month.
Acro Media provides our clients with 24/7 emergency after-hours support for Priority 1 (major) and Priority 2 (minor) issues. Further details can be provided upon request.
Working with Acro header
After-care and ongoing support
When your project has been completed, you’re not forgotten about. An after-care and support package is available to all clients at a size that fits best for your project.